Delivery Rates and Policies

Everything about shipping, taxes and charges.

This is where you'll find all the information you need about shipping costs, delivery times, taxes, customs duties, fees and more.

What are the shipping costs for Austria?

In addition to the quoted product prices, we will charge you 6.95 euros for the processing, packaging and shipment of each order worth up to 50 euros within Germany and 4.95 euros for orders up to 100 euros.

From an order value of more than 100 euros, delivery is free in terms of shipping and packaging costs.

What are the shipping costs for deliveries within Europe and International?

Please use our "shipping cost calculator" for an exact calculation.

Bulky goods surccharge for the MDF house construction kits (90200 / 90250 / 90350):

Due to the package size and weight of the products we charge for shipments to international destinations and within the EU (except within Germany and to Austria) a bulky goods surcharge of € 30.00, incl. VAT, if applicable.

Do I have to pay VAT, taxes and additional government charges?

The shipping costs for deliveries within the EU are always subject to VAT. The applicable sales tax is included in the shipping costs. The VAT amount will be listed on your order at the "checkout" in our online shop, in our e-mail order confirmation and in the invoice accompanying your shipment.

Please also note the information on:
VAT Rates Applied in the Member States of the European Union.

For deliveries to non-EU countries additional duties, taxes and charges are payable to the appropriate authorities.

When will I receive the products I ordered, and from which delivery service?

As a rule of thumb the delivery time within Germany and to Austria is 2-3 days and within the EU it takes roughly 5-10 days.

Orders can be delivered by various delivery services (DHL, GLS, DPD, UPS, iloxx), but without the option of deciding which service provider will handle your order.

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